English translation of the Arabic policy published by Shoor.

Privacy Policy

Introduction

Shoor respects the privacy of its users and is committed to protecting their personal data and handling it transparently and securely. This policy explains how information is collected, used, stored, and protected when you use the website, the app, and the services provided through them.

By using Shoor's services, you agree to this Privacy Policy.

Information We Collect

We may collect the following information:

Personal Information

• Name.
• Phone number.
• Email address.
• Delivery address.
• Account information.

Order Information

• Order details.
• Purchase history.
• Payment methods (we do not store bank card details; these are processed by approved payment service providers).

Technical Information

• IP address.
• Device type and operating system.
• Browser type.
• Usage data and interactions with the app.
• Cookies when using the website.

How We Use Information

We use information to:

• Create and manage user accounts.
• Process and deliver orders.
• Process payments.
• Communicate with users about orders or technical support.
• Improve service quality and the user experience.
• Send notifications related to orders or services.
• Comply with legal and regulatory requirements.

Sharing Information

We may share information with:

• Delivery companies to fulfill orders.
• Electronic payment providers to complete payments.
• Government or judicial authorities when required by law.
• Technical service providers who help operate the app.

We do not sell or rent personal data to any third party for marketing purposes.

Data Protection

We take appropriate security and technical measures to protect personal data from unauthorized access, use, modification, disclosure, or destruction.

Nevertheless, complete protection cannot be guaranteed for any transmission or storage of data over the internet.

Cookies

The website may use cookies to improve the user experience, analyze website performance, and personalize content and services.

Users can control cookie settings through their browser settings.

Data Retention

We retain personal data for as long as necessary to provide the services or meet legal and regulatory obligations. When it is no longer needed, it is deleted or de-identified in accordance with applicable regulations.

User Rights

Subject to applicable regulations, users have the right to:

• Access their personal data.
• Request correction of inaccurate data.
• Update their account information.
• Request deletion of their account or data where legally possible.
• Object to certain forms of data processing where permitted by law.

Third-Party Links

The app or website may contain links to external websites or services. Shoor is not responsible for the privacy policies or content of those websites, and users are advised to review their privacy policies.

Children's Privacy

Shoor's services are not intended for people under 18 years of age. We do not knowingly collect personal data from children without the consent of a parent or guardian when required by law.

Changes to the Privacy Policy

Shoor may update this policy from time to time to reflect legal or operational changes. The updated version will be published on the website or in the app, and continued use of the services constitutes acceptance of the amended policy.

Contact Us

If you have any questions or requests relating to this Privacy Policy or the processing of your personal data, you can contact us through the official contact channels shown on the website or in the app, or through the technical support email address.